Privacy Policy
Your privacy matters
Last updated: August 2026
At Flowering Fertility Support, your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, subscribe to our communications or purchase our products or services.
This Privacy Policy applies to floweringfertilitysupport.com (“the Site”).
For the purposes of applicable data-protection law, Flowering Fertility Support is responsible for the personal data described in this Privacy Policy.
1. Who we are
Flowering Fertility Support provides emotional and practical fertility support, educational resources, books, programmes, one-to-one support and related services.
For questions about your personal information or this Privacy Policy, please contact:
Flowering Fertility Support
7 Royal Oak Close
Bagenalstown, Co. Carlow
R21 AY77
Ireland
Email: floweringwithclare@gmail.com
Telephone: 0877 670801
2. Personal information we may collect
Depending on how you interact with Flowering Fertility Support, we may collect information including:
Your name
Email address
Telephone number, where provided
Billing and delivery address
Information relating to orders, purchases and bookings
Information you submit through our contact forms
Newsletter and marketing preferences
Communications between you and Flowering Fertility Support
Technical information relating to your use of our website, such as device, browser, IP address and website activity, where collected
Cookie and analytics information, depending on your cookie choices
Other information you choose to provide to us
We only collect personal information that is reasonably necessary for the relevant purpose.
3. Sensitive information and fertility-related information
Information concerning a person's health is treated as special-category personal data under the GDPR and is subject to additional protection.
Because Flowering Fertility Support operates in the fertility-support sector, you may sometimes choose to share information relating to your fertility journey, family circumstances or wellbeing.
Please avoid sending detailed medical records, diagnoses or other highly sensitive personal information through our general website contact forms unless we specifically ask you to provide information through an appropriate process.
Where we need to process special-category personal data, we will only do so where an appropriate legal basis and an applicable condition under data-protection law are available.
4. How we collect your information
We may collect information when you:
Purchase a product
Book a session, programme, webinar or other service
Complete a contact or enquiry form
Subscribe to our newsletter or marketing communications
Contact us by email or another communication method
Participate in an event, programme or service
Interact with our website
Accept optional cookies or analytics technologies
Some technical information may also be collected automatically when you use the Site.
5. How we use your personal information
We may use personal information to:
Process and fulfil orders
Arrange and administer bookings
Deliver programmes, sessions and other services
Respond to enquiries and provide customer support
Communicate with you about an order, booking or service
Process payments and refunds
Maintain appropriate business and financial records
Send newsletters or marketing communications where permitted
Improve our website, products and services
Understand how visitors use our website, where appropriate consent has been provided
Protect our website and business from misuse or fraud
Meet our legal, regulatory and tax obligations
Establish, exercise or defend legal claims where necessary
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted by law.
6. Our legal bases for processing
Depending on the circumstances, we may process personal data because:
It is necessary to perform a contract with you — for example, to process an order, deliver a book, administer a booking or provide a service you have purchased.
You have given your consent — for example, where you choose to receive certain marketing communications or accept optional cookies.
We have a legal obligation — for example, where we need to retain certain transaction or financial information.
It is necessary for our legitimate interests — for example, appropriately administering and protecting our business, responding to enquiries and improving our services, provided those interests do not override your rights and freedoms.
Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Where special-category personal data is processed, an additional condition permitted under Article 9 of the GDPR must also apply.
7. Marketing communications
We will only send electronic marketing communications where we have an appropriate legal basis to do so.
Where you have subscribed to Flowering Fertility news and updates, you can unsubscribe at any time by using the unsubscribe option included in our communications or by contacting us.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an order, booking or service you have requested.
8. Payments
Payments made through our website may be processed by third-party payment providers.
Flowering Fertility Support does not normally receive or store your complete payment-card details. Payment providers process this information according to their own privacy and security practices.
9. Who we may share information with
We do not sell your personal data.
We may share limited personal information with trusted service providers where reasonably necessary to operate our business and provide our services.
These may include providers involved in:
Website hosting and ecommerce
Payment processing
Email and communications
Delivery and fulfilment
Booking or online meeting services
IT and technical support
Accounting and professional services
Analytics, where you have provided any consent required by law
These providers should only process personal information as permitted by applicable law and the arrangements governing our relationship with them.
We may also disclose information where required by law, regulatory authorities or legal proceedings, or where reasonably necessary to establish, exercise or defend legal rights.
10. International transfers
Some technology and service providers may process personal information outside Ireland or the European Economic Area.
Where personal data is transferred internationally, we will take appropriate steps required by applicable data-protection law to ensure that the information receives an appropriate level of protection.
11. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax or regulatory requirements.
Different categories of information may therefore be kept for different periods.
When personal information is no longer required, we will delete it, anonymise it or otherwise securely dispose of it where appropriate.
12. How we protect your information
We take reasonable organisational and technical measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We therefore encourage visitors not to send unnecessary sensitive or medical information through ordinary website forms or email.
13. Your data-protection rights
Subject to applicable law and certain exceptions, you may have the right to:
Be informed about how your personal information is used
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of processing
Object to certain processing
Request data portability in certain circumstances
Withdraw consent where processing is based on consent
Lodge a complaint with a supervisory authority
To exercise your rights, contact us using the details at the end of this Privacy Policy.
We may need to verify your identity before responding to a request.
14. Children
Our website and direct services are intended for adults.
We do not knowingly collect personal information directly from children through our website.
Although some Flowering Fertility resources, including children's books, are designed to be shared with children by their families, purchases and website interactions should be carried out by a parent, guardian or other appropriate adult.
If you believe a child has provided personal information to us without appropriate permission, please contact us.
15. Cookies
Cookies and similar technologies are small files or identifiers used by websites for purposes such as providing essential website functionality, remembering preferences and understanding how a website is used.
Our Site may use:
Strictly necessary cookies — required for essential website functionality, such as security, navigation, checkout and shopping-cart functions.
Analytics cookies — which may help us understand how visitors use the Site and improve its performance.
Third-party cookies or technologies — which may be used by services embedded in or connected with the Site.
Where consent is legally required, optional cookies will not be used until you have made the relevant choice.
You can manage your cookie choices through the cookie controls provided on the Site and, where appropriate, through your browser settings.
Withdrawing or refusing optional cookies should not prevent you from accessing the basic functionality of the Site, although some optional features may work differently.
16. Links to other websites
Our Site may contain links to websites or services operated by third parties.
Flowering Fertility Support is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, data-processing practices or applicable law.
When we make changes, we will update the Last updated date at the top of this page.
We encourage you to review this Privacy Policy periodically.
18. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address them.
You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC).
19. Contact us
For privacy enquiries or to exercise your data-protection rights, please contact:
Flowering Fertility Support
7 Royal Oak Close
Bagenalstown, Co. Carlow
R21 AY77
Ireland
Email: floweringwithclare@gmail.com
Telephone: 0877 670801